This policy explains when Nolimit Management ("Nolimit", "we", "us") refunds fees the Customer ("you") has paid for the Nolimit Ads Manager platform, which cases are not eligible, and how a refund request is handled.

This policy forms part of the Terms of Service. In the event of any conflict, this policy prevails for matters relating to refunds.

This policy applies to all fees paid to Nolimit for paid plans of Nolimit Ads Manager (currently Growth and Enterprise), whether paid through the payment methods offered on our website or under a separately signed commercial agreement.

Where a signed commercial agreement contains its own refund terms, that agreement prevails for the Customer that signed it.

The Starter plan is free and involves no payment, so this policy does not apply to it.

Paid plans purchased on our website include a 14-day free trial, and the Starter plan can be used free of charge without a time limit. Together these give you the opportunity to fully evaluate the platform — features, limits, performance and fit with your workflow — before any fee is charged.

For this reason, we ask that you make your purchase decision during the trial period. Once a paid cycle has been charged, it is treated as a confirmed purchase and is subject to the rules below.

Fees are charged in advance for each billing cycle (1, 3, 6 or 12 months) and are non-refundable once the cycle has started, except in the cases listed in section 4.

We do not refund the unused portion of a cycle when you cancel early, stop using the platform, or reduce the number of members or ad accounts during the cycle.

When you move to a lower plan, the change takes effect from the next billing cycle. The price difference for the current cycle is not refunded.

We refund fees in the following cases:

• Duplicate or erroneous charge: you were charged more than once for the same cycle, or charged an amount that does not match the plan and term you selected. We refund the excess in full.
• Service not delivered: Nolimit is unable to activate the plan you paid for, or Nolimit terminates the service for a reason other than a breach by the Customer. We refund the unused portion of the cycle on a pro-rata basis.
• Required by law: applicable law grants you a refund right that cannot be excluded by contract. We refund to the extent that law requires.

Approved refunds are returned to the payment method used at checkout, in the same currency, within 5–10 business days after approval. Your payment provider or bank may need additional time to post the funds to your account.

We do not refund in the following cases:

• You changed your mind, no longer need the platform, or did not use some or all of the features during the cycle.
• Your ad accounts, Business Managers or advertising profiles were restricted, disabled or otherwise limited by Meta or another third-party platform.
• The service was suspended or terminated because of a breach of the Terms of Service or the policies of a third-party advertising platform.
• The renewal charge was processed because a cancellation request was not received before the renewal date, as set out in the Cancellation Policy.
• Outages, delays or errors caused by third-party platforms, your network, your browser environment or the way the service was configured on your side.

Send your request to support@nolimitadsmanager.com from the email address registered as the workspace owner. Please include:

• The workspace name and the plan you purchased;
• The payment date, the amount, and the transaction or receipt number from your payment provider;
• The reason for the request and, for a duplicate charge, the details of each charge.

We confirm receipt within 2 business days and give you a decision within 5 business days of receiving all the information above. If we need more information, we will ask for it by email.

If the request is approved, we tell you the amount to be refunded and the expected date it will reach your payment method.

If you believe a charge is incorrect, please contact us first. Most billing issues are resolved within a few business days once we can look at the transaction together.

If you open a dispute or chargeback with your payment provider or bank without contacting us, we may temporarily suspend the workspace's paid features while the dispute is investigated. Once the dispute is resolved, access is restored or the refund is processed according to the outcome.

Nolimit may update this policy to reflect changes in its products, payment methods or applicable law. Material changes are communicated to the workspace owner via the registered email or an in-product notice at least 14 days before they take effect.

A refund request is assessed under the version of the policy in effect on the date the payment was made.

For refund requests and any questions about a charge, please contact:

Nolimit Management

Email: support@nolimitadsmanager.com

For questions about the Terms of Service or other legal matters, please email legal@nolimit.dev.